This Privacy Policy explains how The CLK handles your personal information. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
The CLK (theclk.com) is a guitar learning website that offers free courses and a paid membership, The CLK Method. In this policy, “we”, “us” and “our” mean The CLK.
What personal information we collect
Depending on how you use the website, we may collect:
- your name and email address when you register or contact us;
- your account details, and your course progress and activity, which are recorded by our learning system (LearnDash);
- the messages you send us through the contact form;
- basic analytics and server log information, such as your IP address, browser type, device and the pages you visit;
- cookies and similar technologies that keep you logged in and help the website work.
Why we use your information
We use your information to create and manage your account, deliver courses and track your progress, provide and manage memberships, reply to your messages, keep the website secure, understand how the website is used so we can improve it, and meet our legal obligations.
Payments
Payments for paid memberships are handled by a third-party payment processor. We do not store your full card details on this website. The payment processor handles your payment information under its own privacy policy.
Hosting
This website is hosted by Hostinger. Your information may be stored and processed on Hostinger servers, which may be located outside Australia.
Cookies
We use cookies to keep you signed in, remember your preferences and understand how the website is used. You can change your browser settings to block or delete cookies, but parts of the website may not work properly if you do.
We do not sell your information
We do not sell your personal information. We only share it with service providers that help us run the website (such as our hosting provider and payment processor), or where the law requires us to.
Access, correction and deletion
You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Please contact us and we will respond within a reasonable time. We may need to confirm your identity first, and in some cases we may be required by law to keep certain information.
Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of transmission or storage over the internet is completely secure.
Links to other websites
Our website may link to other websites. We are not responsible for the privacy practices or content of those websites, so please read their privacy policies.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
If you have any questions about this policy or your personal information, please contact us.
Last updated: 1 November 2026